Refund not credited to original payment method forced wallet refund and no customer support response

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Kwabey

- Refund not credited to original payment method forced wallet refund and no customer support response ^Open

Kunal singla filed this complaint against Kwabey on Apr 20, 2026

I placed an order (Order ID: *******) on Kwabey on * April **** and made a payment of ₹*** via UPI (Transaction ID: ************).

I later cancelled the order, but instead of refunding the amount to my original payment method, the company credited the refund to their internal wallet without my consent.

I do not accept wallet refunds and requested them multiple times to process the refund back to my original payment source. However, the company has not responded to any of my emails or support requests, and their customer support number is inactive.

This is an unfair trade practice and a violation of consumer rights, as refunds should be issued to the original payment method unless agreed otherwise by the customer.

I have also filed a complaint with the National Consumer Helpline and contacted my bank to initiate a chargeback.

Despite all this, the company has not taken any action.

I request immediate intervention and a full refund of ₹*** to my original payment method.

Are you brand?

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Are you Lawyer?

Help Consumers

Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Kwabey

214 Total Complaints

124 Total
Resolved

57.94% Consumer Satisfaction

Frustrated? File a Complaint

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Pepperfry

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha

Resolved

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