- Prepaid Order ofundelivered for 80 days fake Delhivery manifest no response no refund from Nepenthe ^Open

Shubham Sangle filed this complaint against Ditch the Guilt Nepenthe Coffee and Chocolates Private Limited on Apr 27, 2026

On February *, ****, I placed prepaid Order #***** on the Ditch The Guilt website (ditchtheguilt.fit) for ₹*,***, paid via UPI. Order confirmation was received the same day.
On February **, ****, the seller generated a Delhivery tracking number (AWB **************) with status marked "On its way." However, as of the date of this complaint (over ** days after the order and **+ days after the tracking number was generated), Delhivery's tracking system shows no actual movement on this AWB, indicating that no genuine consignment was ever handed over to the courier. This appears to be a manifest-only entry created to delay the customer and exhaust payment-gateway dispute windows.
I have attempted contact through the seller's listed email, WhatsApp, and Instagram handle multiple times. No response has been received on any channel. The publicly listed customer care numbers (+** ***** ***** and +** ***** *****) remain unreachable.
The seller's legal entity is Nepenthe Coffee and Chocolates Private Limited (CIN: U*****MH****PTC******), incorporated on ** March ****, with registered office at ***/A, *th Floor, Navyug Industrial Premises Co-op Soc Ltd, Tokersey Jivraj Road, Sewri, Mumbai, Maharashtra ******. Directors of record per MCA filings: Ms. Lipika Arun Inerkar and Mr. Abhishek Shah. The company is currently Active on the MCA portal and reported FY** revenue of approximately ₹*.** Cr.
This is not an isolated incident. Public records on Trustpilot (***+ reviews, predominantly *-star, brand rated "Bad"), ConsumerCourt.net, ConsumerComplaints.in, and Voxya itself document hundreds of identical complaints against the Ditch The Guilt brand operated by Nepenthe Coffee and Chocolates Pvt Ltd over the past *+ months. The pattern is consistent across complainants: prepaid orders accepted, no fulfilment, fake or stalled tracking numbers issued, all communication channels unresponsive, no refunds processed despite "cancelled" status. This constitutes systemic deficiency in service and unfair trade practice under Sections *(**) and *(**) of the Consumer Protection Act, ****, and on the facts, taking payment with no intent or capacity to deliver, arguably amounts to cheating under Section *** of the Bharatiya Nyaya Sanhita, ****.
Relief sought:

Full refund of ₹*,*** for the undelivered order.
Compensation for deficiency in service, mental harassment, and time spent pursuing recovery.
Reimbursement of complaint and legal notice costs.
Such other relief as deemed appropriate by the Hon'ble Commission.

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