Zara
- Zara of gross negligence deficiency in service and unfair trade practices in relation to my recent Open
Deepali singh filed this complaint against Zara on Apr 17, 2026
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ChatGPT
*am extremely frustrated and exhausted dealing with the way my return requests have been handled by Zara.
For my first order, I received the wrong pair of heels. I raised a return request immediately, but it took around * months of constant follow-ups (calls, chats, emails) just to get the item picked up.
After that, I was told the correct product had been dispatched. Instead, you sent back the same item that was picked up-and in a damaged condition. This is completely unacceptable.
For my second order, * requested a return for three items, and it has now been over * months with absolutely no resolution. Every time I contact your support team, ! am told that a "manual pickup will be generated" or that the issue is being
"escalated," but nothing actually happens.
This has now been going on for over * months.
At this point, this is not just poor service-it feels like continuous harassment and complete disregard for my time and effort. I have had to follow up repeatedly for months for something that should have been resolved within days.
Because of this, I am demanding -
• Full refund for both orders without any further delay
• Compensation for the mental harassment, inconvenience, and * months of time wasted due to your negligence
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Zara
Resolved
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GoFirst Airlines
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Kimi Shrivastava
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